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Returns & Refunds

Returning or refunding faulty goods
To file a complaint, follow these steps:

1. Complaint form (Faulty goods)
Fill in the complaint form and attach it to the shipment. The document should include the following information: name, email address or mailing address, telephone number, product number and cause of the complaint, date of purchase and defect occurrence.

2. Product return
When submitting a complaint, please return the product with all its accessories and a copy of the purchase invoice.

3. Shipping
The advertised product should be sent to:
FHU "MORT" Magdalena Konopka
Gecko 6C / 3
76-024 Swieszyno

Warning! You can also contact our Customer Service, then we will pick up your product from you.

4. Return of goods
In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased, fill in the required statement (return form) and send it to our address with the returned product/products:

FHU "MORT" Magdalena Konopka
Gecko 6C / 3
76-024 Swieszyno, Poland

To the package with the statement and returned product also include all accessories, receipts and invoices received.

Return form

Complaint form

Contact us
Call: +48 668 351 420
Email Us: sklep@rcmplanet.eu
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